ALL PRODUCTS PURCHASED ARE MADE IN LIMITED QUANTITY BATCHES. THEREFORE ANY RETURNS AND EXCHANGES CAN BE MADE WITHIN THE FIRST 30 DAYS OF PRODUCT ARRIVAL DATE, SO LONG AS THE PRODUCT IS RETURNED IN ITS ORIGINAL PACKAGING, IN ORIGINAL PRODUCT CONDITION. RETURNS MAY REQUIRE A RETURN SHIPPING FEE BY THE CUSTOMER. PLEASE ALLOW TIME FOR ALL ONLINE TRANSACTIONS AND REFUNDS TO PROCESS; IT MAY TAKE A FEW DAYS TO REFLECT ON YOUR STATEMENT. IF YOU FAIL TO CONTACT US, TO PROCESS A RETURN WITHIN OUR 30 DAY FROM ARRIVAL TIMEFRAME, YOU THE CUSTOMER, UNDERSTAND THAT ALL SALES ARE OTHERWISE CONSIDERED FINAL. 

IF THE RARE CASE ARISES. SOME PRODUCTS MAY ALREADY BE MARKED FINAL SALE PRIOR TO CHECKOUT, DUE TO THEIR LIMITATIONS AND/OR BECAUSE OF POSSIBLE HIGH SHIPPING RATES FOR PRODUCT DIMENSIONS. ALL SALE ITEMS ARE CONSIDERED FINAL.

WE WILL NOT RETURN WORN, WASHED, OR OTHERWISE DAMAGED GOODS.

EXCHANGES ARE SOLELY UP TO OUR DISCRETION AND ARE ON A CASE BY CASE BASIS. PLEASE CONTACT [email protected]

ORDER CANCELLATION 

CAN I MAKE ANY CHANGES TO WHAT I ORDERED?
YES. HOWEVER DUE TO OUR SPEEDY PRODUCTION AND SHIPPING, ANY CHANGES IN PRODUCT MUST BE MADE WITHIN ONE HOUR OF PLACING YOUR ORDER, OTHERWISE IT MAY TAKE ADDITIONAL RETURN TIME AND ADDITIONAL FEES TO PROCESS ANY FURTHER EXCHANGES. YOU WILL HAVE TO WAIT TO RECEIVE PRODUCTS FIRST BEFORE SHIPPING BACK TO US FOR AN EXCHANGE, IF THE ORDER HAS ALREADY BEEN DISPATCHED.  

HOW DO I CONTACT CUSTOMER SERVICE?
IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER, OR IF YOU WOULD LIKE TO SHARE ANY COMMENTS OR FEEDBACK WITH US, SEND US A DETAILED EMAIL WITH YOUR NAME, ORDER INFORMATION AND DETAILED ISSUE AT [email protected] AND WE WILL ADDRESS THE COMMUNICATION IN RESPECTS TO THE ORDER OF PRIORITY.  


CUSTOMER ORDER RELIABILITY 

ITEM MAGAZINE WILL NOT BE RESPONSIBLE FOR…

CUSTOMER'S ERRORS WHEN PLACING ORDERS, SUCH AS TYPOGRAPHICAL ERRORS OR QUANTITY ERRORS MADE BY THE CUSTOMER. CUSTOMERS SHOULD ALWAYS CHECK THEIR SPELLING OF ADDRESS/NAME/INFO AND QUANTITY OF EACH PRODUCT THEY ORDER, PRIOR TO CHECKING OUT. WE PRODUCE AND PACKAGE ORDERS EXACTLY AS WE RECEIVE THEM. ANY AND ALL CORRECTIONS MUST BE MADE BY THE CUSTOMER BEFORE THE ORDER IS SUBMITTED. 

CUSTOMER’S FAILURE TO PROVIDE US WITH THE ACCURATE SHIPPING INFORMATION MAY RESULT IN FURTHER DELAYS OF RECEIVING YOUR PRODUCT (THIS DOES NOT GUARANTEE YOU WILL BE REFUNDED OR RESTORED FOR LOSS OF PRODUCT, IF ON ANY CUSTOMER NEGLIGENCE.) PLEASE MAKE SURE TO DOUBLE CHECK YOUR SHIPPING ADDRESS WHEN FINALIZING YOUR ORDER. IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO VERIFY THAT ALL ORDER INFORMATION IS CORRECT BEFORE PURCHASE. 

FOR IN THE REASON, IF THE PACKAGE FAILS TO REACH THE CUSTOMER AT THE ADDRESS THEY SELECTED AT CHECKOUT, IT FIRSTLY FALLS ON THE RESPONSIBILITY OF THE DELIVERY SERVICE (UNITED STATES POSTAL SERVICE, UPS, DHL, FEDEX OR PRIVATE CARRIER). ONCE THE PACKAGE LEAVES OUR HANDS, WE AT ITEM MAGAZINE, HAVE NO CONTROL OVER THE DELIVERY SERVICES LOSS OF, MISHANDLING, OR DAMAGING OF ITEMS. WE WILL LOOK INTO THE MATTER IF A PRODUCT DOES NOT ARRIVE BY THE CHOSEN CARRIER.

*ALL ORDERS LEAVE IN PERFECT CONDITION AFTER PACKAGING IS THOROUGHLY INSPECTED. WE MAY PACKAGE ORDERS WITH USPS, UPS, OR FEDEX CERTIFIED PACKAGING MATERIALS. IF AN ITEM IS DELIVERED DAMAGED, IT IS THE RESPONSIBILITY OF THE SELECTED DELIVERY SERVICE. ITEM MAGAZINE IS NOT RESPONSIBLE FOR ANY INCORRECTLY APPLIED PRODUCTS ONCE THE PRODUCT IS PURCHASED. IT IS THE SOLE RESPONSIBILITY OF THE CUSTOMER TO USE OUR PRODUCTS AT THEY ARE INTENDED AND AT THEIR OWN DISCRETION.  


PRICING POLICY

ALL PRICES ARE LISTED IN U.S. DOLLARS. ITEMS IN YOUR SHOPPING CART WILL ALWAYS REFLECT THEIR MOST RECENT PRICE. SOME DISCOUNTS AND SPECIAL OFFERS ARE FOR A LIMITED TIME ONLY, AND CAN BE ADDED DURING THOSE PERIODS. 

WHILE IT IS RARE, THERE CAN BE ERRORS WHEN ORDERING ONLINE. IF AN ERROR DOES OCCUR IN THE SYSTEM DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, THERE MAY BE A BALANCE OR CREDIT DUE BASED ON THE DETERMINATION OF THE ERROR. IT IS THE CUSTOMERS SOLE RESPONSIBILITY TO ENSURE THAT ALL TRANSACTIONS ARE CORRECT UPON RECEIVING AN ORDER CONFIRMATION. IF THE ISSUE ARISES PLEASE CONTACT US AT [email protected] SO WE CAN INVESTIGATE INTO THE MATTER IMMEDIATELY. 

PRODUCT WARRANTY 
  
WE DO NOT OFFER ANY WARRANTY ON OUR LIMITED PRODUCTS TO OUR CUSTOMERS. 
*THE CUSTOMER ACKNOWLEDGES THAT NO WARRANTY IS PROVIDED IN CONNECTION WITH ANY OF THE PRODUCTS OR SERVICES DESCRIBED BY ITEM MAGAZINE.