If you visit, shop or otherwise communicate with our digital site itemmagazine.org or itemmag.com, then these are our terms and conditions that you agree to as our site visitor. Please read our terms and conditions thoroughly.
Communication & CUSTOMER PRIVACY
When you visit www.itemmag.com or www.itemmagaizne.org or send and receive e-mails with us, you are communicating with Item Magazine electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting additional notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement of writing. *For example, if you choose to sign up to receive notifications from us, you will receive (all but not limited too) updates, coupons, pre-order sales, access to promotional products specials, etc. Other than the essential customer information needed to conduct all transactions, we do not collect your information (unless fraudulent activity or an investigation into an order has occurred will we place further inquiry.)
We do collect your name and email upon store transactions, which could be used to contact you in the future, in which you can unsubscribe to our communication at anytime. Other than in the instance of secure processes of the payment/refund through Square and/or PayPal, we do not collect and share your information. We use these hassle free secure services to help better protect our customers information and privacy, throughout the entire checkout process. Please refer to Square or PayPal if you require further information on their individual Privacy Policies.
*We strive to help protect and respect our customers privacy, first in ordinance with California state law, and then under the United States of America and International regulations and procedures of ethical e-commerce practices. If and when we make any changes to our privacy policies, we will inform all customer that sign up with us on our preferred email list.
If there are any issues pertaining to an order that do not allow the order to be processed in an orderly fashion, the order will be placed on hold, pending the customers response. If no response is received from the customer within 3 days, consider that any attempted to transact for any particular products, becomes null and void- crediting back any of the original customer funds back to the original form of payment, if any. *If the customer wishes to have a refund of their payment such as stated above, a refund may be given in accordance listed in our Terms and Conditions.
All content included on this site, such as text, graphics, logos, icons, images, etc, is the property of Item Magazine or its content suppliers/contributors and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Item Magazine and protected by U.S. and international copyright and trademark laws. All of the company or product logos included on this site are also the trademarks or registered trademarks of their respective companies, and are provided as a convenience only for their lawful use, where contribution is recognized. It is the expressed intent of Item Magazine that any unauthorized use of the aforementioned items by the purchaser shall be the sole responsibility of the purchaser to uphold.
Item Magazine has the right to use any artwork submitted to our business by the original artists for all use, reproduction and sales of exclusive product for visitors/customers, by showcasing and selling the artwork submitted by said individuals. If in an instance, where a visitor/customer brings a claim of copyright, trademark infringement etc. to our attention, we will investigate and take the next steps necessary to remove any visual misrepresentation of the said misuse of copyright, trademarks, etc. if the claims are determined to be just. Though we strive to uphold and respect content in its originality, we cannot insure that every image seen on our site is from the respective place, we can however give rightful credit where credit is due, or remove the content completely. If ever the case arise, please accept our apologies in advance for any miscommunication.
Essential Host Website Cookies (Always Active) These cookies are strictly necessary to provide you with all iTEM Magazine goods and services, available through our websites and to use interior site features provided by the host, such as providing you access to secure checkout areas. Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our websites works. You can block or delete them by changing your personal browser settings.
Analytics and Customization Cookies These cookies collect information that is used either in conjunction to basic cookies, to help us understand how our websites are being used by all vistors, and in how effective our social/ad campaigns are, and/or to help us customize our websites general user preferences to better allow us to enhance your experience.
Shipping, Return & Exchange Policy
Freight Prices are in REAL TIME. Orders shipped to the US arrive within 7-10 business days. Orders Ship World- wide. *INTERNATIONAL SHIPPING MAY BE SUBJECT TO A FLAT $25 FEE PER ORDER TO COVER ALL AGENCY, FREIGHT, SHIPPING AND HANDLING, EXTRA PACKAGING, DUTY AND OTHER TAXES, ETC. A LIST OF COUNTRIES WE CAN CURRENTLY SHIP TO IS INCLUDED AT CHECKOUT. PLEASE CONTACT US FOR ALL SPECIAL SHIPPING CIRCUMSTANCES. FEDEX SERVICES UPON REQUEST, THERE MAY BE ADDITIONAL CHARGES.
USPS Real Time shipping rates at checkout, otherwise default flat rate shipping in USA for standard dimensions is 7.95 (*excluding large items, such as: frames, sculptures, etc.) UPS 3 Day Free on all order $200 or more, always. (Use “FREE3DAY” coupon code at checkout) Apply any coupons at checkout, before submission. expect carrier delays during peak seasons such as holiday's and unplanned freight congestion (Ex: delay occurrence during a global pandemic.)
All products purchased are made in limited quantity batches. Therefore any returns and exchanges can be made within the first 14 days of product shipping date, so long as the product is returned in its original packaging, in original product condition. Please allow time for all online transactions and refunds to process, as electronically it may take a few days to reflect on your statement. If you fail to contact us, to process a return within our 14 day timeframe, you the customer, understand that all sales are otherwise considered final.
if the rare case arises. Some products may already be marked final sale prior to checkout, due to their limitations and/or because of possible high shipping rates for product dimensions.
EXCHANGES ARE SOLELY UP TO OUR DISCRETION AND ARE ON A CASE BY CASE BASIS. PLEASE CONTACTITEMMAGAZINE@GMAIL.COM
When will my order ship? If your order is placed by 7:00pm Monday - Friday, it will ship out the next business day. Orders placed on Sunday will ship by Tuesday at the latest (holidays), but will ship by Monday in most cases.
How do I check my order status? When your order has shipped, we will send you an email notifying you, including the tracking numbers for each package. If you have any additional order questions after this confirmation (beyond simple tracking info), please do not hesitate to contact us anytime firstname.lastname@example.org Please allow at 5-7 business days (not including weekends or holidays) and in some cases 7-10 business days. International shipping time is subject to variation, based on place of arrival and final packaging.
Can I make any changes to what I ordered? Yes. However due to our speedy shipping, any changes in product must be made within one hour of placing your order, otherwise it may take additional return time and additional fees to process any exchanges. YoU may have to wait to receive products first before shipping back to us for an exchange, if order has already been dispatched.
How do I contact customer service? If you have any questions regarding your order, or if you would like to share any comments or feedback with us, send us a detailed email with your name, order information and detailed issue at email@example.com and we will address the communication in respects to the order of priority.
Customer Order Reliability
ITEM Magazine will not be responsible for…
Customer's errors when placing orders, such as typographical errors or quantity errors made by the customer. Customers should always check their spelling of address/name/info and quantity of each product they order, prior to checking out. We package orders exactly as we receive them. Any and all corrections must be made by the customer before the order is submitted.
Customer’s failure to provide us with the accurate shipping information may result in further delays of receiving your product (this does not guarantee you will be refunded or restored for loss of product, if on any customer negligence.) Please make sure to double check your shipping address when finalizing your order. It is the customer's sole responsibility to verify that all order information is correct before purchase.
For in the reason, if the package fails to reach the customer at the address they selected at checkout, it firstly falls on the responsibility of the delivery service (United States Postal Service, UPS, or FedEX). Once the package leaves our hands, we at ITEM Magazine, have no control over the delivery services loss of, mishandling, or damaging of items.
*All orders leave in perfect condition after packaging is thoroughly inspected. We package orders with USPS, UPS, or FedEX certified packaging materials. If an item is delivered damaged, it is the responsibility of the selected delivery service. Improper installation of products by customer. ITEM Magazine is not responsible for any incorrectly applied products, once the product is purchased. It is the sole responsibility of the customer to use our products at they are intended.
All prices are listed in U.S. dollars. We do not have a currency converter on our site, but Google provides this service, free of charge. Items in your shopping cart will always reflect their most recent price. Some discounts and special offers are for a limited time only, and can be added during those periods.
While it is rare, there can be errors when ordering online. If an error does occur in the system due to circumstances out of our control, there may be a balance or credit due based on the determination of the error. It is the customers sole responsibility to ensure that all transactions are correct upon receiving an order confirmation. If the issue arises please contact us at Itemmagazine@gmail.com so we can investigate into the matter immediately.
*International postage may affect pricing. Please refer to shipping policy for more information.
Product Warranty / Note of Authenticity
We DO NOT offer any warranty on our limited products to our customers. We do however offer our customers a "Notification of Authenticity" with every non-promotional product they order. This ensures that every customer receives a limited batch numbered product.
We use top of the line materials from all of our sustainable product manufacturers. All of our products are individually inspected before they are packaged and shipped to you. If you feel that an error has been made, you must notify ITEM Magazine within 7 business days of receiving the order. We will investigate all orders according to our policies and at our discretion, in the priority in which they are revived via email.
*The customer acknowledges that no warranty is provided in connection with any of the products or services described by ITEM Magazine.